This Service Agreement ("Agreement") is entered into as of the date of payment ("Effective Date") by and between Audney ("Provider") and the purchasing client ("Client").

1. Scope of Services

Provider agrees to set up and maintain a missed call text-back system designed to:

• Automatically send SMS responses to missed inbound calls
• Engage potential customers via text message
• Direct leads to a booking link or designated call-to-action
• Improve lead capture and appointment conversion opportunities

This includes initial setup and ongoing system maintenance.

2. Setup Fee & Activation

Client agrees to pay a one-time Setup Fee of $300 prior to any work beginning. The Setup Fee covers system configuration, phone number setup and connection, messaging setup and testing, and initial deployment preparation.

Client acknowledges the Setup Fee is non-refundable and is for implementation services only — it does not include ongoing service.

3. Go-Live Date & Monthly Billing

The "Go-Live Date" is defined as the date on which the system is fully set up, tested, and made operational. Monthly billing will begin on the Go-Live Date, not before. The Monthly Service Fee of $147 will be billed on a recurring basis starting from the Go-Live Date. The Go-Live Date will be confirmed by Provider once the system is active.

4. Payment Terms

Setup Fee must be paid in full prior to implementation. Monthly fees are billed recurring beginning on the Go-Live Date. Failure to pay may result in suspension or termination of service. All payments are non-refundable unless otherwise agreed in writing.

5. No Guarantee of Results

Provider does NOT guarantee any specific number of leads, appointments, or revenue. Results depend on factors outside Provider's control, including call volume, demand, and Client responsiveness.

6. Client Responsibilities

Client agrees to provide accurate business information, cooperate in setup and onboarding, maintain an active phone line capable of receiving missed calls, respond to inquiries in a timely manner, and use the system in compliance with applicable laws.

7. A2P Messaging Compliance & Registration

Client acknowledges that SMS messaging services may require Application-to-Person (A2P) registration. Client agrees to provide accurate information for A2P registration and cooperate with all verification requirements. A2P approval is controlled by third-party carriers — delays or rejections are outside Provider's control. Provider is not responsible for A2P-related delays, restrictions, or denials.

8. Compliance & Legal Responsibility

Client is solely responsible for compliance with the Telephone Consumer Protection Act (TCPA) and SMS consent regulations. Provider is not liable for misuse or non-compliance by Client.

9. Technology Disclaimer

The system relies on third-party platforms and carriers. Delays, outages, or filtering may occur. Provider is not responsible for third-party failures.

10. Limitation of Liability

Provider shall not be liable for indirect or consequential damages or lost profits. Total liability is limited to the amount paid in the previous 30 days.

11. Cancellation

This Agreement operates on a month-to-month basis. Client may cancel at any time by providing written notice via email or text message with 2 weeks' notice. No refunds will be issued for partial billing periods. Client retains access through the end of the current billing cycle.

12. Entire Agreement

This Agreement represents the full understanding between both parties and supersedes any prior discussions or representations.